多玛凯拔智能锁APP隐私权协议
我们了解您关心您的信息将如何被使用和共享，多玛凯拔智能锁APP承诺保护您的个人隐私，以下声明将阐述我们的隐私保护政策。请阅读下文以了解我们的隐私权声明，如果您对本隐私权声明有任何疑问，请致电和我们联系。
隐私权声明适用范围
本隐私权声明仅适用于多玛凯拔智能锁相关的APP应用，这些应用分为安卓版和iOS版本。
信息收集和使用
我们的APP和多玛凯拔的智能锁配套使用，在使用我们的产品和服务的时候，部分APP有可能需要提供您的个人信息。
注册个人用户账户的时候，我们需要您提供如下信息：用户名、密码、电子邮件，联系地址、邮政编码，电话号码，国家，产品序列号，产品位置信息。
多玛凯拔智能锁APP搜集的信息用于通知你最新产品和服务信息，向您提供各种售后服务。
如果您不想接受我们给您推送新产品和服务信息，您可通过APP的设置进行退订。
目前已经发布的APP未搜集任何以上用户信息。
多玛凯拔智能锁APP需要使用摄像头权限，仅仅用于产品二维码的识别，使用摄像头权限时我们不会搜集任何个人信息，也不会拍照做存储。
多玛凯拔智能锁APP需要打开蓝牙功能需要定位权限，目前未搜集任何定位信息。未来如果要搜集，我们也仅在智能锁安装绑定阶段被搜集，搜集的时候我们会提醒用户我们，用户可以显示拒绝该搜集请求。如果客户同意该请求，我们会使用该信息来提高我们的售后服务。
多玛凯拔智能锁APP需要用户提供电话权限，该权限我们仅用来读取手机的IMEI号码，这个IMEI号码会参与APP的链路加密密钥的生成，主要是用来提高APP通信的安全性。IMEI信息我们不会搜集，仅存储在APP的私密存储区中，并且使用了加密存储的方式确保该信息不会被恶意程序窃取和使用。
多玛凯拔智能锁APP需要使用剪切板，我们仅仅在生成智能锁离线分享密码时会用到剪贴板，使客户在微信，邮件等工具中能方便的输入分享密码，解决诸如微信邮件分享在有些手机系统中无法兼容的问题。我们承诺不会往剪切板分享任何有关用户敏感的属性信息。
我们如何保护您的个人信息安全
（一）我们已采取符合业界标准、合理可行的安全防护措施保护您提供的个人信息安全，防止个人信息遭到未经授权访问、公开披露、使用、修改、损坏或丢失。例如，在APP和网络交互时采用标准的SSL，HTTPS等加密协议来进行传输。我们会部署访问控制机制，尽力确保只有授权人员才可访问个人信息；以及我们会举办安全和隐私保护培训课程，加强员工对于保护个人信息重要性的认识。
（二）我们有行业先进的以数据为核心，围绕数据生命周期进行的数据安全管理体系，从组织建设、制度设计、人员管理、产品技术等方面多维度提升整个系统的安全性。
（三）我们会采取合理可行的措施，尽力避免收集无关的个人信息。我们只会在达成本政策所述目的所需的期限内保留您的个人信息，除非需要延长保留期或受到法律的允许。
请使用复杂密码，协助我们保证您的账号安全。我们将尽力保障您发送给我们的任何信息的安全性。如果我们的物理、技术或管理防护设施遭到破坏，导致信息被非授权访问、公开披露、篡改或毁坏，导致您的合法权益受损，我们将承担相应的法律责任
（四）在不幸发生个人信息安全事件后，我们将按照法律法规的要求向您告知：安全事件的基本情况和可能的影响、我们已采取或将要采取的处置措施、您可自主防范和降低风险的建议、对您的补救措施等。事件相关情况我们将以邮件、信函、电话、推送通知等方式告知您，难以逐一告知个人信息主体时，我们会采取合理、有效的方式发布公告。
同时，我们还将按照监管部门要求，上报个人信息安全事件的处置情况。
信息公开与共享
多玛凯拔智能锁APP搜集的信息仅限于集团内部使用，使用得目的也仅限于用作售后服务。我们不会将你的个人识别信息共享或转让给任何人。但以下情况除外：
1、在获取明确同意的情况下共享：获得您的明确同意后，我们会与其他方共享您的个人信息。
2、在法定情形下的共享：我们可能会根据法律法规规定、诉讼争议解决需要，或按行政、司法机关依法提出的要求，对外共享您的个人信息。
3、与授权合作伙伴共享：仅为实现本隐私政策中声明的目的，我们的某些服务将由我们和授权合作伙伴共同提供。我们可能会与合作伙伴共享您的某些个人信息，以提供更好的客户服务和用户体验。例如，您的产品出问题需要维修的时候，我们必须与我们当地的授权代理商共享您的个人信息才能安排上门维修，保养等服务。我们仅会出于合法、正当、必要、特定、明确的目的共享您的个人信息，并且只会共享提供服务所必要的个人信息。我们的合作伙伴无权将共享的个人信息用于与产品或服务无关的其他用途。
隐私权声明的修订
多玛凯拔智能锁APP在产品升级后，不定期会对隐私权声明进行修改，我们会将这些修改在专门的网页公示出来，并更新此文档的修订日期。对于重大变更，我们还会提供更为显著的通知（比如弹窗）。
如果你对隐私权有任何问题，意见或建议，可以通过公司电话 +8675566618999转6758 与我们进行联系，或者通过邮件tony.zhang@dormakaba.com进行联系
公司名称：多玛凯拔科技有限公司
注册地址：深圳市龙岗区坂田五和大道4012号IOT产业园2栋5楼
最后更新时间：2024年3月14日
私たちはあなたが関心を持っている情報がどのように使用され、共有されるかを理解しています。マルチマ凱抜スマートロックAPPはあなたのプライバシーを保護すると約束しています。以下の声明は私たちのプライバシー保護政策を説明します。以下を読んでください。私たちのプライバシーを知るための声明です。もしあなたがプライバシーに関する声明に疑問があれば、電話で連絡してください。
プライバシー宣言の適用範囲
このプライバシー宣言はマルチマ凱抜のスマートロックに関するAPPアプリケーションにのみ適用されます。これらのアプリケーションはAndroid版とiOS版に分けられます。 情報収集と使用 私達のAPPとマルチマ凱拔のスマートロックはセットで使用しています。私達の製品とサービスを使う時、一部のAPPはあなたの個人情報を提供する必要があります。 個人のアカウントを登録する時、ユーザー名、パスワード、電子メール、連絡先、郵便番号、電話番号、国家、商品のシリアル番号、製品の位置情報を提供する必要があります。
マルチマ凱拔スマートロックAPPが収集した情報は最新の製品とサービス情報をお知らせするために、各種アフターサービスを提供します。 私たちが新しい製品とサービスの情報を提供してくれないなら、APPの設定でキャンセルしてもいいです。 現在発表されているAPPは以上のユーザー情報を収集していません。
マルチマ凱拔スマートロックAPPはカメラの権限が必要です。製品の二次元コードの識別にだけ使用して、カメラの権限を使う時には個人情報を収集できません。写真を撮って保存することもできません。
マルチマ凱抜スマートロックAPPはBluetooth機能を開くには位置決め権限が必要で、現在は位置情報を収集していません。将来収集するなら、私達もスマートロックのインストールのバインディング段階だけで収集されます。収集する時、ユーザーに注意します。ユーザーは収集要求を拒否すると表示できます。もしお客様がこの要求に同意したら、この情報を使ってアフターサービスを向上させます。
マルチマ凱抜スマートロックAPPはユーザーに電話権限を提供する必要があります。この権限は携帯電話のIMEI番号だけを読み取るために使われます。このIMEI番号はAPPのリンク暗号化鍵の生成に参加します。主にAPP通信の安全性を高めるために使われます。IMEI情報は収集できません。APPの秘密記憶領域にのみ保存されています。暗号化された記憶方法を使って、悪意のあるプログラムによって情報が盗み出されたり、使用されたりしないようにしています。
私たちはどうやってあなたの個人情報の安全を守りますか？
（一）私達はすでに業界標準に適合し、合理的で実行可能な安全防護措置を取って、あなたが提供した個人情報の安全を保護しています。個人情報が許可されていない訪問、公開開示、使用、修正、破損または紛失されることを防止しています。例えば、APPとネットワークが相互作用する場合、標準のSSL、HTTPSなどの暗号化プロトコルを用いて転送を行う。私たちは訪問コントロール機構を配置して、権限を授ける人だけが個人情報にアクセスできるようにします。また、安全とプライバシー保護のための教育課程を実施します。従業員の個人情報保護の重要性に対する認識を強化します。
（二）業界の先進的なデータを中心に、データライフサイクルをめぐるデータ安全管理システムがあり、組織建設、制度設計、人員管理、製品技術などの面から、システム全体の安全性を高める。
（三）私たちは合理的で実行可能な措置を取って、関係のない個人情報の収集をできるだけ避けるようにします。私たちはただコスト政策の目的に達するために必要な期限内にあなたの個人情報を保留します。 複雑なパスワードを使って、あなたのアカウントの安全を保証してください。私たちはあなたが私たちに送ってくれたすべての情報の安全性を保障します。もし私達の物理、技術または管理防護施設が破壊された場合、情報が非授権訪問、公開開示、改ざん、または破壊され、あなたの合法的権益が損なわれた場合、私達は相応の法律責任を負います。
（四）不幸に個人情報安全事件が発生した後、法律法規の要求によって、安全事件の基本状況と可能な影響、私達がすでに取ったまたはとるべき措置、あなたが自主的にリスクを予防し、低減できる提案、あなたに対する救済措置などをお知らせします。事件の関連状況はメール、手紙、電話、プッシュ通知などでお知らせします。個人情報の主体を一つ一つ教えにくい場合、合理的かつ効果的に公告します。
同時に、私達はまた監督部門の要求によって、個人情報の安全事件の処置状況を報告します。
情報公開と共有
マルチマ凱拔スマートロックAPPが収集した情報はグループ内でしか使用できません。使用目的はアフターサービスに限られます。私たちはあなたの個人識別情報を誰にも共有または譲渡しません。ただし、以下の場合は除外します。
1、明確な同意を得た場合に共有します。明確な同意を得たら、他の方と個人情報を共有します。
2、法定の状況下での共有：法律法規の規定、訴訟紛争解決の必要性、または行政、司法機関が法に基づいて提出した要求に基づいて、あなたの個人情報を外部に共有することができます。
3、授権されたパートナーと共有する：プライバシーポリシーで宣言された目的だけを実現するために、私たちのサービスの一部は私たちと授権されたパートナーによって共同で提供されます。私たちはパートナーとあなたの個人情報を共有して、より良いカスタマーサービスとユーザー体験を提供することができます。例えば、あなたの製品に問題があったら、修理が必要な時に、私達は当地の授権代理店と個人情報を共有してこそ、訪問修理、メンテナンスなどのサービスを手配することができます。私たちは合法、正当、必要、特定、明確な目的でしか共有できません。
プライバシー宣言の改訂
ドマカイ抜スマートロックAPPは、製品がアップグレードされると、不定期にプライバシー権宣言を変更します。これらの変更を専門のWebページに公開し、このドキュメントの改訂日を更新します。重大な変更については、より顕著な通知（ポップアップなど）も提供します。
プライバシー権に問題があれば、意見やアドバイスは、会社の電話+8675566618999で6758を回して私たちと連絡したり、メールで連絡したりすることができます。tony.zhang@dormakaba.com連絡を取る
dormakaba Smart Lock Mobile Application Privacy Policy
What Is This Policy About?
dormakaba (China) Technologies Ltd. ("dormakaba" “Us”, “Our” or "We") respect your right to privacy and are committed to following applicable data protection rules to safeguard your rights when you use our mobile application and services. This policy describes Our practices for collecting, using, maintaining, protecting and disclosing personal data we may collect, or that you may provide when you download, install, and register your account for access, or use of the dormakaba Smart Lock Mobile Application (the "App") or the features and functionality that you may access from the App (“Services”) as applicable.
This policy applies only to information we access or collect by virtue of Your use of the App and Services and in email, text, and other electronic communications sent through or in connection with this App and any information you may share.
This Privacy Policy DOES NOT apply to information that We collect offline, through any third party, including through any application content (including advertising) that may link or interface to or be accessible from the App or on the Services or through any other means, including on any other website operated by dormakaba or any third party (including any dormakaba affiliates).
Our websites and apps, and these other third parties may have their own privacy policies, which We encourage you to read before providing information on or through them. We are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave Our App or website and to read the statements of each application and website that collects personal information.
Please read this policy carefully to understand our policies and practices for processing and storing your information and how We will treat it. If you do not agree with our policies and practices, do not download, register an account, or use this App or the Services. By accessing or using this App or the Services, you agree to this Privacy Policy.
How Do We Collect Your Information?
We collect information from and about users of Our App. We can collect it directly from you when you provide it to Us, or through the download, installation and set-up of the App to your device, registration of an account from or within the App, when you register another user, and when you electronically communicate with Us. We may ask you for information when you report a problem with the App or Service. You may be required to provide financial information before placing an order for additional services through the App. We also can collect the information automatically when you use the App or access the Services, and any media information or content that you may upload, publish, store or share on the Services or the App.
At present, the released app version does not collect any of the above user information. if app first startup and need user set name, telephone number, user can input anything to use the app. it is just stored in the local for help user to memorize information.
The app requires camera permission, which is only used for product QR code identification. When using camera permission, we will not collect any personal information or take photos for storage.
The app requires location permission to locate surrounding BLE devices. but no positioning information has been collected & stored.
The app requires the user to provide telephone permission, which is only used to read the IMEI number of the mobile phone. This IMEI number will participate in the generation of the link encryption key of the app, which is mainly used to improve the security of APP communication. IMEI information will not be collected, but only stored in the private storage area of the app, and encrypted storage is used to ensure that the information will not be stolen and used by malicious programs.
"The app requires the use of a clipboard. We only use the clipboard when generating offline sharing PIN for smart locks, enabling customers to easily enter sharing PIN in WeChat, email, and other tools, solving issues in APP sharing that cannot be compatiable in some android systems.". We promise not to share any user information to the clipboard.
What Information Do We Collect?
When you download, register with, or use this App or the Services, We may collect basic contact information of a personal nature such as name, address, email address, login credentials, telephone/mobile numbers, email and password, user name or similar identifier, or any other identifier We may use to contact you online or offline. We do not know the name or personal information tied to a user’s mobile phone number.
We may also collect non-personal information that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as the device you use to access the Services provided through the App, including the hardware model, operating system and version, and a unique device identifier, demographic information, location, language, statistics, or other information in an aggregated form. Statistical or aggregated data does not directly identify a specific person, but We may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific App feature or Service.
You may also provide information for publication or display ("Posted") on public areas of websites you access through the App or the Services (collectively, "User Contributions"). Your User Contributions are Posted and transmitted to others at your own risk. Although you may set certain privacy settings for such information through your mobile device, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of third parties with whom you choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons and We are not responsible, nor will We be liable if your User Contributions are viewed and used by third parties.
Automatic Information Collection and Tracking
When you download, access, and use the App or access and use the Services, we may use technology to automatically collect:
•Location Information. This App does not collect real-time information about the location of your device.
What Information Technologies Do We Use For Tracking?
The technologies We use for automatic information collection may include:
•Cookies or mobile cookies. A cookie is a small file placed on your smartphone. Cookies may store unique identifiers, user preferences and other information. You can reset your device browser to refuse all cookies or to indicate when a cookie is being sent. However, some website and app features or services may not function properly without cookies. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of Our App or Services. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends, and providing relevant information to you.
Do Third Parties Collect Information from You?
When you use or access the App or Services, certain third parties may use automatic information collection technologies or tracking technologies to collect information about you or your device. These third parties may include:
•Our licensors;
•Other third-party application and service providers;
•Your mobile device manufacturer;
•Your mobile service provider;
•Your government.
These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use Our App or Services or when you access their website from Our App or Services. They may associate the information collected with your personal data or they may collect information, including personal data, about your online activities over time and across different websites or other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control how these third parties' tracking technologies operate, nor their privacy and data protection policies or how they may use the information they collect. Before providing your personal information to third parties, please read the privacy policy of these third parties. You can choose whether to access links, contents, and services provided by third parties. We take no responsibility and are not liable when your information is misused or improperly disclosed by any third party on such occasions. If you have any questions about an advertisement or other targeted content, you should contact the responsible third-party provider directly.
How Do We Use Your Information?
We use information that We collect about you or that you provide to Us, including any personal information, to:
•provide you with the App, its contents, and the services, and any other information, products or services that you request from Us;
•provide you with customer support in response to your requests and inquiries;
•fulfill any other purpose for which you provide it;
•send you notices about your account/subscription, including expiration and renewal notices;
•carry out our obligations and enforce our rights arising from any contracts entered into between you and Us, including for billing and collection;
•notify you when App updates are available, and of changes to any products or services We offer or provide though it;
•provide notices to you in relation to the access Services provided by Us;
•provide you with Value-Added Services that you subscribe to separately through the App; and
•administer Our App and the Services and conduct internal operations, including for troubleshooting, data analysis, testing, research, statistical, and survey purposes.
We do not sell or trade your information or data or collect or use it for direct marketing purposes. Our right to collect the data is based on Our need of your data in order to provide you with use of the App and access to the Services, as stated herein. To the extent that your data is used to improve and develop new products and services or to maintain and manage the App and Services, We base Our use of your data or information on Our legitimate interest to perform such actions.
Who Do We Share Your Information With?
We may disclose aggregated information about Our users, and information that does not identify any individual or device, without restriction. In addition, We may disclose personal information or data that We collect or you provide:
•To Our subsidiaries and affiliates;
•To contractors, service providers, and other third parties We use to support our Services and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which We disclose it to them;
•To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of dormakaba’s assets;
•To fulfill the purpose for which you provide it. For example, if you give Us an email address or mobile number to add another registered user, We will transmit the contents of that email and your email address to the new registered user;
•For any other purpose disclosed by Us when you provide the information;
•With your consent;
•For local or foreign regulators, governments and law enforcement authorities, including tax collection agencies and stock or other exchanges, and in order to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
•For local and foreign courts, tribunals, arbitrators or other judicial committees;
•To enforce Our rights arising from any contracts entered into between you and Us, including the App EULA, and if applicable for billing and collection; and
•If We believe disclosure is necessary or appropriate to protect the rights, property, or safety of dormakaba, Our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
What Are Your Rights With Regards To Your Personal Information?
We strive to provide you with choices regarding the personal information you provide to Us. This section describes your rights for you to control certain uses and disclosures over your information.
You especially have the following rights with regards to your personal data which are also in compliance with the privacy legislation of EU GDPR:
•Right to access;
•Right to rectification, completion or deletion;
•Right to limit the processing;
•Right to object to the processing;
•Right to data portability;
•Right to appeal to a regulatory authority. Exercising your rights may affect your use of the App or Services. If you wish to inquire about any of the rights set forth above, please contact Us at: china.kps@dormakaba.digital;
Is Your Information And Data Secure?
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to Us is stored on Our or Our service providers secure servers behind firewalls. Although We do Our best to protect your personal information, and use appropriate technical and organizational measures to protect your personal data against unauthorized access or use and against accidental loss or destruction (and shall procure that third-party service providers with whom We contract will exercise similar precautions), We cannot guarantee the safety or security of your personal information transmitted through Our App or Services. We cannot guarantee that any accidental loss, unauthorized use, alteration, disclosure or retention will or will not occur, and We make no representations to this effect. We also cannot (and do not) make any guarantees or representations with respect to, or assume any responsibility for, the security of any devices, applications or services not provided by Us (including your mobile device or the devices of your registered users), any infrastructure, services or materials not exclusively controlled by Us or with respect to the internet in general. Unfortunately, the transmission of information and data via the internet and mobile platforms is not completely secure. Any transmission of personal information is at your sole and exclusive risk. We are not responsible for the circumvention of any privacy settings or security measures We provide.
The safety and security of your information also depends on you. Where We have given you (or where you have chosen) a password for access to certain parts of Our App or Services, you are responsible for keeping this password confidential. We recommend that you do not share your password with anyone.
Where Does Your Data Or Information Go?
Your personal data will be stored on a secure server space maintained by Us or a third-party service provider contracted or certified by Us. If We transfer your personal data abroad (or your personal data is accessed from abroad), including jurisdictions that may not have an adequate level of data protection, We will take all necessary measures to ensure sufficient data protection for your personal data (e.g. careful evaluation of third-party providers abroad, flow down of confidentiality provisions, conclusion of data processing agreements etc.).
If you need to contact us Us by e-mail, the data you supply (your e-mail address, your name and/or phone number if necessary) are stored by Us in order to answer your questions. We delete the data gathered in this regard once storage of such data is no longer required, or limit processing of such data should statutory storage obligations apply.
Backups of stored data (access rights) remain in place until the data is deleted by You and then said data is deleted from backups 90 days later. User event data is deleted or anonymized at 90 days whereas non-attributable /anonymized data is kept indefinitely. The duration of these timelines is subject to technical and/or organizational requirements. We will retain the data for as long as is necessary for the relevant activity related to the App or Services or for as long as We are lawfully required to do so.
dormakaba have established affiliates or partners in different locations around the world and We offer Our services through the use of different cloud service providers who have servers located in different countries. As such, your information might be transferred outside the region and country from where you access and use Our App and Services, including to regions/countries where you access or use the App and Services, which may have different legal regulations and legislation and might not offer an adequate level of protection as determined by the local privacy and data protection legislation. However, We have taken the necessary measures to ensure that your information is processed in conformity with applicable laws and appropriate technical security measures are adopted to safeguard your privacy. Your continued use of this App and/or Services after We revise this policy means you acknowledge and accept those changes, so please check the policy periodically for updates.
Amendment to Privacy Statement
If the dormakaba Smart lock APP upgrade, the privacy statement will be modified. We will publish these changes on a special webpage and update the revision date of this document. For significant changes, we will also provide more significant notifications (such as pop-up windows).
If you have any questions, opinions or suggestions regarding privacy rights, you can contact us at our company phone number+86755618999 to 6758, or by email tony.zhang@dormakaba.com
Last updated: 14 March 2024